Asking for a review of a Centrelink decision

Q: Where can I find the official rules for asking for a review of a centrelink decision?

The official source is Services Australia / Administrative Review Tribunal. All information on this page is checked against that source and dated October 2026.

Q: Is this guide up to date?

This guide was last checked in October 2026. Centrelink rates and rules change — always verify against the official source before making decisions.

You have the right to challenge any Centrelink decision you disagree with — including rejected claims, reduced payments, and debts. This guide explains the review process, your rights, and where to get free help.

Step 1: Request an Authorised Review Officer (ARO) review

The first step is an ARO review. This is an internal Centrelink review — a senior officer who was not involved in the original decision looks at it again.

Request within 13 weeks of the original decision
Ask at a service centre or call Centrelink on 132 300
It is free

While your review is pending, your payment usually continues at the existing rate.

Step 2: Get a statement of reasons

Ask Centrelink to provide a written statement of reasons for the original decision. This helps you understand why it was made and build your case for review.

Step 3: Get free legal help

Community Legal Centres and Legal Aid offices can help you prepare your case for free. Find your nearest service at nationallegalaid.org.au.

Step 4: Appeal to the Administrative Review Tribunal (ART)

If you disagree with the ARO outcome, you can appeal to the Administrative Review Tribunal (ART). The ART is independent of Centrelink and its hearings are usually informal. This is still free.

Lodge your application at art.gov.au within 13 weeks of the ARO decision.

Questions about this guide

Where can I find the official rules for asking for a review of a centrelink decision?

The official source for this guide is Services Australia / Administrative Review Tribunal. All information on this page is checked against that source and dated October 2026.

Is this guide up to date?

This guide was last checked in October 2026. Centrelink rates and rules change — always verify against the official source before making decisions.

Can I use this guide to make a claim?

This guide will help you understand your entitlements and prepare your claim, but you must submit the actual claim through myGov or at a Centrelink service centre. We never ask for or store any personal information.