Centrelink scams: how to spot them and what to do

Q: Where can I find the official rules for centrelink scams?

The official source is Scamwatch / Services Australia. All information on this page is checked against that source and dated October 2026.

Q: Is this guide up to date?

This guide was last checked in October 2026. Centrelink rates and rules change — always verify against the official source before making decisions.

Common Centrelink scam types

Fake SMS or email: Claims you have an uncollected payment or need to verify your details. Contains a link to a fake myGov or Services Australia site.
Phone call scam: Caller claims to be from Centrelink or Services Australia and asks for your CRN, TFN or bank details.
Social media scam: Posts or messages promising you can get extra payments if you sign up or pay a fee.

Warning signs

You are asked for your Tax File Number (TFN) — Centrelink will never ask for this by phone or email
You are asked to pay a fee to receive a payment or benefit
The link in the message does not go to servicesaustralia.gov.au or my.gov.au
The message creates urgency: "respond within 24 hours or lose your payment"

What to do if you are targeted

Do not click links, call numbers in the message, or provide any personal information.
Report the scam to Scamwatch and Services Australia.
If you have given out personal information, call IDCARE on 1800 595 160.
Contact your bank immediately if you have shared bank details.

Questions about this guide

Where can I find the official rules for centrelink scams?

The official source for this guide is Scamwatch / Services Australia. All information on this page is checked against that source and dated October 2026.

Is this guide up to date?

This guide was last checked in October 2026. Centrelink rates and rules change — always verify against the official source before making decisions.

Can I use this guide to make a claim?

This guide will help you understand your entitlements and prepare your claim, but you must submit the actual claim through myGov or at a Centrelink service centre. We never ask for or store any personal information.